Who we are

JWL Waste Management Ltd (company number 15232530) is the controller of the personal information described in this notice. If you have any questions about this notice or your information, email info@jwlwastemanagement.com.

What we collect

When you use our quote or contact form, we collect the details you enter:

your name and, if you give it, your company name
your phone number and email address
the postcode of the job
details of the job, such as the type and amount of waste, access arrangements and preferred dates

If you call, text, WhatsApp or email us, we keep the information you give us in those messages. If you become a customer, we also keep the records needed to carry out and invoice the work.

Why we use it and our lawful basis

We use your information to reply to your enquiry, give you a quote and arrange and carry out the job. Our lawful bases under the UK GDPR are:

steps prior to a contract, where you have asked us for a quote or to book a job
legitimate interests, in responding to business enquiries and following up a quote we have sent you
legal obligation, where the law requires us to keep records, such as waste transfer notes

We do not sell your information, and we do not use it for marketing unrelated to your enquiry.

Who we share it with

Details you submit through our website form are sent from our own website server directly to our email inbox. Our web and email hosting provider stores these messages on our behalf.

Where it is needed to carry out a job, we share the minimum necessary information with the licensed waste facilities we use and with your building’s management (for example, to book a loading bay). We will share information with regulators or the police if the law requires it.

Some of these providers may process data outside the UK. Where they do, the transfer is covered by safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Addendum.

Cookies, Google Analytics and Google Ads

If we have enabled them, we use Google Analytics to understand how visitors use the site and Google Ads to measure whether our adverts lead to enquiries. These tools use cookies and similar technologies and are provided by Google. We only set these non-essential cookies with your consent, and you can change your choice at any time. You can also block cookies in your browser settings.

How long we keep it

Enquiries and quotes that don’t lead to work: two years from your last contact, then deleted.
Customer records: for as long as you are a customer and afterwards for as long as we need them for tax and accounting purposes.
Waste records, including waste transfer notes: for as long as the law requires, which is at least two years.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information, where we no longer need to keep it
ask us to restrict how we use it, or object to us using it on the basis of legitimate interests
ask for information you gave us in a portable format
withdraw consent at any time, where we rely on consent (for example, for cookies)

To use any of these rights, email info@jwlwastemanagement.com. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.

Last updated: 22 October 2026

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